Terms of service

Effective from 18 October 2026

These General Terms and Conditions apply to orders placed in the fastfilter.hu online shop (hereinafter: the Online Shop).

1. Details of the Service Provider

  • Company name: Yellow Labs Kereskedelmi és Szolgáltató Korlátolt Felelősségű Társaság (Yellow Labs Kft.)
  • Registered office: 2500 Esztergom, Juliánus Barát utca 19.
  • Site, warehouse and personal collection: 2760 Nagykáta, Kázmér utca 22.
  • Company registration number: 11-09-015364 (Court of Registration of the Tatabánya Regional Court)
  • Tax number: 14752401-2-11
  • E-mail: fastfilter101@gmail.com
  • Phone: +36 30 233 0360
  • Website: https://fastfilter.hu
  • Hosting provider: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

2. General provisions

By purchasing in the Online Shop, the Customer accepts these General Terms and Conditions. The language of the contract is Hungarian. The contract concluded by placing an order qualifies as a contract concluded by electronic means; it does not qualify as a written contract, is not filed by the Service Provider, is not accessible subsequently, and does not refer to any code of conduct.

The Online Shop sells both to businesses (companies, hospitality venues, institutions) and to consumers. The provisions relating to consumers (right of withdrawal, seller's voluntary warranty) apply exclusively to Customers who qualify as consumers. A consumer is a natural person acting outside the scope of their profession, independent occupation or business activity.

3. Products and prices

The essential characteristics of the products, the warranty period and the technical data are set out on the product page. Product images are for illustration purposes only; accessories form part of the product only if they are listed in the “Package contents” section of the product page.

Prices are stated in Hungarian forints (HUF) and include 27% VAT. The delivery charge is shown separately at checkout. In the case of an obviously incorrect price (for example HUF 0 or a fraction of the usual price), the Service Provider is not obliged to supply the product at the incorrect price; in such cases it will make an offer at the correct price, which the Customer may accept or reject.

4. Ordering process

The Customer places the product in the cart, enters their billing and delivery details at checkout, selects the delivery and payment method, and then submits the order by clicking the “Order” button, which entails an obligation to pay. Data entry errors may be corrected at any time before the order is submitted.

The Service Provider automatically confirms the order by e-mail. If the confirmation is not received within 48 hours, the Customer is released from the obligation to be bound by their offer. The contract is concluded when the confirmation e-mail reaches the Customer.

If the ordered product is not in stock, the Service Provider will agree the expected delivery time with the Customer by e-mail or telephone. In such cases the Customer may cancel the order free of charge; any amount already paid will be refunded by the Service Provider within 14 days.

5. Payment

The payment methods displayed at checkout are available:

  • Bank transfer in advance: the Service Provider sends the payment details in the confirmation e-mail. The product is dispatched once the amount has been received.
  • Cash on delivery: payment to the courier upon receipt of the parcel.
  • Online payment by bank card, where available at checkout.

The Service Provider issues the invoice electronically, by e-mail.

6. Delivery and receipt

  • GLS home delivery within Hungary: HUF 2,600; free for orders over HUF 30,000.
  • Personal collection: 2760 Nagykáta, Kázmér utca 22., by prior arrangement, free of charge.

For products in stock, the Service Provider generally hands the parcel over to the courier service within 1–3 working days. On receipt, the Customer must check that the parcel is intact; if the parcel is damaged, a damage report must be drawn up with the courier.

7. Right of withdrawal (for consumers)

The consumer may withdraw from the contract without giving any reason within 30 days of receiving the product (the Service Provider voluntarily extends the statutory 14 days to 30 days). The right of withdrawal may also be exercised before the product is received.

The intention to withdraw must be communicated by means of an unequivocal statement sent to fastfilter101@gmail.com or by post to the Service Provider's registered office. The model statement below may also be used for this purpose.

The consumer must send the product back, or hand it over at the Nagykáta site, within 14 days of communicating the withdrawal. The direct cost of returning the product shall be borne by the consumer. The Service Provider will refund the full amount paid, including the cost of the cheapest delivery method, within 14 days of being notified of the withdrawal. It may withhold the refund until the product has been received back or proof of its return has been provided. The refund is made using the original method of payment; in the case of cash on delivery, by bank transfer.

The consumer is liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

Pursuant to Section 29 of Government Decree 45/2014 (II. 26.), the right of withdrawal does not apply:

  • to sealed products which are not suitable for return after unsealing for health protection or hygiene reasons, if the packaging has been opened (for example filter cartridges and membranes);
  • to products made to the consumer's specifications or clearly personalised;

Customers qualifying as a business are not entitled to the right of withdrawal.

Model withdrawal form
To: Yellow Labs Kft., 2500 Esztergom, Juliánus Barát utca 19., fastfilter101@gmail.com
I, the undersigned, hereby declare that I exercise my right of withdrawal in respect of the contract for the sale of the following product: …
Order number: … Date of receipt: …
Name: … Address: …
Bank account number (for cash on delivery): …
Date: … Signature (if sent on paper): …

8. Statutory warranty and warranty

Statutory warranty for defects (kellékszavatosság). In the event of defective performance, the Customer may request repair or replacement or, if this is not possible, a price reduction, or may withdraw from the contract. A consumer may assert this claim for 2 years from performance, and a business for 1 year. In the case of a consumer contract, during the first year it shall be presumed that the defect already existed at the time of performance.

Product warranty (termékszavatosság). In the event of a defect in a movable item, the consumer may also request repair or replacement from the manufacturer for 2 years from the date on which the product was placed on the market.

Warranty. For products subject to mandatory warranty under the law, the Service Provider provides a warranty in accordance with Government Decree 151/2021 (III. 22.). In addition, the Service Provider provides a seller's voluntary warranty for certain products. Its duration and conditions are set out on the product page, and it applies to Customers who are consumers.

Filter cartridges and membranes are consumables. Their warranty lasts until the replacement interval stated on the product page; storage time does not count as warranty time.

The warranty does not cover defects resulting from improper use, unprofessional installation, or water quality (for example limescale or sediment), or from failure to follow the installation instructions.

9. Complaints handling and legal remedies

You may submit a complaint by e-mail (fastfilter101@gmail.com), by telephone (+36 30 233 0360) or by post (2500 Esztergom, Juliánus Barát utca 19.). The Service Provider will provide a substantive reply to written complaints within 30 days.

If the consumer's complaint is rejected, the consumer may turn to the county government office competent for their place of residence (consumer protection authority) or to a conciliation board. The board competent for the Service Provider's registered office is: Fejér Vármegyei Békéltető Testület (Fejér County Conciliation Board), 8000 Székesfehérvár, Hosszúsétátér 4–6., phone: +36 22 510 310, e-mail: bekeltetes@fmkik.hu, www.bekeltetesfejer.hu.

10. Data processing

The processing of personal data is governed by the Privacy Policy, which is accessible from the footer of the Online Shop.

11. Miscellaneous provisions

In matters not regulated by these General Terms and Conditions, Hungarian law shall apply, in particular Act V of 2013 on the Civil Code, Act CVIII of 2001 on electronic commerce and Government Decree 45/2014 (II. 26.). The Service Provider is entitled to amend these General Terms and Conditions; amendments apply to orders placed after their publication.